Finding Action Taken on Your Police Complaint

Key Takeaway: Not every police complaint becomes FIR immediately. Police conduct "Preliminary Enquiry" and give you CSR/Petition number. Track this via CCTNS portals to see if complaint was converted to FIR, closed as "civil matter," or falsely marked "petitioner agreed to compromise" when you never did.

When you file a complaint, police may not register FIR immediately. Instead, they assign CSR (Community Service Register) number or Petition number for preliminary inquiry. Tracking this number on CCTNS portals reveals whether police honestly investigated or buried your complaint with fake "compromise" entries.

Understanding CSR/Petition System

Purpose: Pre-FIR screening - police verify if offense is cognizable, genuine, has jurisdiction

Process:

• Complaint filed
• Assigned CSR/Petition number
• Investigation/inquiry conducted
• Outcome: FIR registered OR closed with reasons

Problem: Police misuse this to avoid FIR registration, pressure victims to compromise, or fake closure

Accessing Complaint Status

Login to state CCTNS citizen portal

Navigate to:

• "Petition Status"
• "CSR Status"
• "Complaint Tracker"
• "Service Request Status"

Enter: CSR/Petition number (SMS/receipt from police)

Status Categories & Meanings

"CSR Issued" / "Enquiry Started"

Positive: Police initiated preliminary verification

What happens: Officer visits crime scene, talks to parties, checks documents

Your role: Cooperate, provide evidence

"FIR Registered"

Best outcome: Complaint converted to formal FIR

Status shows: New FIR number

Next: Track that FIR number for investigation progress

"Closed - Civil in Nature"

Police decision: Matter is civil dispute, not criminal offense

Common in: Property disputes, contract breaches, family matters

Your option:

• Accept if genuinely civil
• OR file petition to Magistrate under Section 156(3) CrPC directing police to register FIR

"Closed - Compromise Reached"

Claimed: Petitioner and accused settled amicably

Red flag: Did you actually compromise?

Police often fake this - mark closed claiming "parties agreed" when victim never consented

The Fake Compromise Problem

How It Happens

Scenario:

Day 1: You file complaint against powerful person

Day 2: Accused uses influence, calls senior officer

Day 3: Police pressure you to "compromise" or simply ignore you

Day 10: Status shows "Closed - Parties compromised"

Reality: You never agreed - police fabricated closure

Detecting Fake Closure

Check status weekly

If changes to "Closed - Compromise":

Immediately verify:

• Did you sign any compromise document?
• Did you give written consent?
• Were you even informed before closure?

If answer is NO to all: Fake closure to favor accused

Challenging False Closure

Complaint to Senior Officer

"Subject: Fraudulent Closure of Petition/CSR

On [Date], I filed complaint (Petition No. [X]) against [Accused] for [Offense].

Online status now shows 'Closed - Compromise Reached' as of [Date].

However:

1. I never agreed to any compromise
2. No compromise document was signed by me
3. Police never contacted me about settlement
4. I was not informed before closure

This is fraudulent closure, likely due to accused's influence.

Evidence: CCTNS screenshot, my sworn affidavit denying compromise (attached).

I demand:

1. Reopening of complaint
2. Registration of FIR
3. Inquiry into officer who falsified closure
4. Disciplinary action for corrupt practice"

RTI for Closure Documents

"For Petition/CSR No. [X]:

1. Copy of closure report/order
2. Grounds for closure (detailed reasons)
3. Compromise deed/document (if closure based on compromise)
4. My signature on any document agreeing to closure
5. Date and manner in which I was informed of closure
6. Officer who ordered closure"

RTI reveals:

• If any compromise document exists (likely doesn't)
• If your signature is forged
• If you were informed (likely weren't)

Absence of documentation = proof of fake closure

Magistrate Petition (Section 156(3))

If police refuse to reopen or register FIR:

File petition before Judicial Magistrate:

"Prayer: Direct police to register FIR and investigate

Grounds:

1. Police illegally closed complaint as 'civil'/'compromise' when offense is cognizable
2. No genuine compromise occurred (affidavit attached)
3. Police acting under pressure/influence
4. CCTNS status screenshots show arbitrary closure

Legal basis: Section 156(3) CrPC - Magistrate's power to direct investigation"

Court can override police decision and mandate FIR.

Using Status for Accountability

Timeline Monitoring

Track how long petition stays "under enquiry":

If >30 days with no action:

• Follow up with police station
• If no response, complaint to SP
• Cite "undue delay in preliminary inquiry"

Police use pendency to tire victims out - don't let timeline drag.

Pattern Analysis

If you're activist/RTI filer tracking multiple complaints:

Compare closure rates:

• Complaints against common citizens: 20% closed
• Complaints against influential persons: 80% closed
• Selective protection of powerful exposed

Media/PIL opportunity: Systematic bias in complaint handling.

Best Practices

Document Everything

From day 1:

• Keep copy of complaint application
• Note officer's name who received it
• Save SMS with CSR/Petition number
• Screenshot initial status

Never compromise verbally without documentation - always demand written agreement.

Weekly Status Check

Set reminder: Check petition status every Saturday

Log changes: Maintain spreadsheet of status evolution

Screenshot dates: Capture status with timestamp

Avoid Prolonged "Enquiry"

If stuck in "enquiry" limbo:

After 15-20 days, visit police station:

"Sir, what is the status of my petition? Has enquiry been completed? When will FIR be registered?"

Persistence creates pressure for action (positive or negative) rather than indefinite pendency.

Systemic Reforms to Demand

Time Limits for Preliminary Enquiry

Currently: No prescribed time limit

Demand: 7-14 day maximum for preliminary verification

After deadline: Automatic conversion to FIR or closure with reasons

Mandatory Petitioner Consent for Closure

Technological fix:

Before status marked "Closed - Compromise":

• OTP sent to petitioner's mobile
• Confirmation required: "Do you agree to close complaint? Yes/No"
• Without consent, closure not permitted

Prevents fake closures.

Public Closure Reason Display

Status should show specific closure reason:

Instead of generic "Closed - Civil":

• "Closed - Property dispute, requires civil suit"
• "Closed - Offense not cognizable under IPC"

Specificity enables informed challenge.

By tracking CSR/petition status, detecting fake compromises, challenging arbitrary closures, and demanding Magistrate intervention, citizens ensure complaints get fair consideration instead of being buried to protect powerful accused.

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Resources: State Police CCTNS Citizen Portals | Section 156(3) CrPC petition format (consult criminal lawyer)